Terms & Conditions

Terms and Conditions

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

These terms and conditions apply to the use of this website and by accessing this website and/or making a purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website.

Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.

Your right to cancel

The following terms apply to all appointments made for Monday to Saturday – excluding wedding make-up. See below for special terms applicable to wedding make-up.

When you book an appointment with Emerald Dreams, unlike other salons, I set that time aside just for you.  If you cancel with late notice or simply do not show up at all, it inconveniences the many other clients that have been turned away because I was fully booked.  I require a minimum of 24hrs notice if you wish to cancel or re-schedule your appointment.

At least 24 hours notice is requested if you need to cancel or change your appointment (with the exception of Shrinking Violet Fat Loss Body Wraps which require 48hrs due to their 2 hr booking slots).  Otherwise the late cancellation costs as laid out below will be charged.

  • If I receive less than 24 hours notice, I will endeavour to fill your appointment with another client and if I am successful, a 20% administration charge will be incurred.
  • If I receive less than 24 hours notice and we are not able to fill the slot, then you will incur a charge of 100% of the full treatment value.
  • If you fail to show for the appointment, your treatment(s) will be charged at full cost.
  • If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.
  • Course appointments missed or late cancelled, will automatically be deducted from course records.

As Emerald Dreams is unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

How to cancel or change your appointment:

Cancellations should be made by calling us on 07966 162046. If you are cancelling outside of normal salon operating hours – you may cancel by email (my email address is info@emeralddreamsonline.com) but this should be followed up by telephone during salon operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.

Wedding make-up

Wedding make-up may be booked up to 12 months prior to your wedding day. We are unable to accept bookings prior to this.

In the event of Sarah becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.

Free consultation

You may book one free 15 minute consultation with Sarah to discuss your bridal make-up and the service offered. This is normally offered 3-6 months prior to your wedding day.

Deposits and final payment

A 50% deposit is required to secure any wedding make-up trial(s). This is to be paid at the time of booking. Final payment is due on the day of your make-up trial to secure your wedding day date.

Your right to cancel or change

You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged.

More than 61 days notice. Full refund less £15 administration charge.

Up to 61 days to wedding day – 30% loss.

60-31 days to wedding day – 50% loss.

30-4 days to wedding day – 75% loss.

3 days or less until wedding day – 100% loss.

Trials: If you wish to change the time of your make-up trial, standard cancellation terms apply.

Gift vouchers

Gift Voucher Terms and Conditions

  • Emerald Dreams Gift Vouchers can only be used within Emerald Dreams Health & Beauty
  • Customers should state their intention to redeem a voucher when making an appointment with Emerald Dreams and should present the voucher to the Emerald Dreams on arrival.
  • Emerald Dreams Gift Vouchers cannot be exchanged for cash.
  • Emerald Dreams Gift Vouchers can be exchanged for goods or services of a higher price than the face value of the voucher on payment of the difference.
  • Emerald Dreams is not responsible for loss, damage, theft or expiration of vouchers – they cannot be replaced.
    • Vouchers purchased with First Class postage option are not covered by Royal Mail if they are lost in the post and will not be replaced by us.
    • Vouchers purchased with First Class Recorded Delivery option are not covered if they are lost in the post but in special circumstances may be replaced at our sole discretion.
    • Vouchers purchased with Next Day Delivery or Special Delivery includes Royal Mail cover, vouchers will be replaced.
    • Vouchers lost or stolen will not be replaced by us.
  • Emerald Dreams make no warranty regarding any goods or services that are received in exchange for a Emerald Dreams Gift Voucher.
  • Vouchers are valid for a period of 3 months from the date of issue. Emerald Dreams will not accept Emerald Dreams vouchers that are past the expiry date shown on the voucher. Failure to exchange or redeem a Emerald Dreams voucher before the expiry date will invalidate the Emerald Dreams voucher. If you are unable to use your voucher before this date, please contact us at sarah@snlynn.com before the voucher has expired so that we can arrange a voucher extension. Vouchers can only be extended if they are within their expiry date. We will ask that you send the voucher to us, in its original packaging, so that we can then issue a new voucher to you. All voucher extensions are subject to an administration fee of £20. Once a voucher has been extended it cannot be refunded.
  • Late cancellation and “failure to show” terms as laid out in www.emeralddreamsonlines.com also apply to gift vouchers – which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).

New and Returning Customers – Money Off Vouchers

This Voucher entitles you to a £5 discount on *Any full priced services at Emerald Dreams priced over £25 or more. It is valid for 20 days from date of issue. Only one Voucher per client please, and only for new or returning (after 12 months) clients.  *Excludes the already discounted monthly specials. Entitlement is at the Managers discretion

My right to cancel

In unusual circumstances I may need to cancel your booking. In the event that I cannot fulfill your appointment, I will contact you by telephone – where possible, at the earliest possible date.

My rights

I reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
  • Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.

Refunds

I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me. I will try my utmost to resolve any problems.

Your file

You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.

Mobile Phones

Please refrain from using a mobile phone and ensure it is switched off for the full duration of your time at the salon.

Children

Please understand that I can cannot accommodate for children under 12 – unless supervised by an adult during your treatment.

Privacy policy

I will treat all your Personal Information as confidential. I will keep it on a secure server and I will fully comply with all applicable UK Data Protection and consumer legislation.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.

You confirm that the credit, debit card, that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, I will not be liable for any delay or non-delivery.

General Disclaimer

  • The content of this site is provided by Emerald Dreams.
  • Emerald Dreams accepts no liability for any statement, inaccuracy or omission on this site.
  • Emerald Dreams accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account of your access to, use of, downloading of or browsing in this site. All such liability is excluded to the fullest extent permitted by law.
  • The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Emerald Dreams Health & Beauty, its content and technology providers and their respective owners.

ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited, save that you may:

  • Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Emerald Dreams.
  • Copy, print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Our Details

Emerald Dreams is the trading name of Emerald Dreams Health & Beauty

Registered Office Emerald Dreams Health & Beauty, 60 Birchgrove Road, Birchgrove, Swansea. SA7 9JR

Refunds

I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me. I will try my utmost to resolve any problems.

Your file

You agree to keep your personal record held by the salon updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.

Payment

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of the voucher or product(s) is the price as set out on this website.

You confirm that the credit, debit card, that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, I will not be liable for any delay or non-delivery.