Pay Deposit/Balance

If you have arrived at this page it is probably because I have asked you for a deposit to secure your appointment or because I have asked you to pay a cancellation fee (see below for T&C’s).  Please fill in the required amount below to secure your appointment/pay your cancellation fee.

When you book an appointment with Emerald Dreams, unlike other salons, I set that time aside just for you.  If you cancel with late notice or simply do not show up at all, it inconveniences the many other clients that have been turned away because I was fully booked.  I require a minimum of 24hrs notice if you wish to cancel or re-schedule your appointment.

In order to secure you appointment, I require a 50% deposit to be paid at the time of booking.

Your funds will be sent to me via paypal, however please do not worry if you don’t have a paypal account yourself as you can pay by most dr/cr cards.  Alternatively ring me on 07966 162046 and I can take payment over the phone.

NB. Shrinking Violet Wraps take 2 hours out of my diary and is a very popular treatment. Deposit is non refundable if cancelled within 48 hours of appointment. Thank you for your understanding in this matter xx

Your Right To Cancel/Rearrange Appointments

The following terms apply to all appointments made for Monday to Sunday – excluding wedding make-up. See below for special terms applicable to wedding make-up.

At least 24 hours notice is requested if you need to cancel or change your appointment (with the exception of Shrinking Violet Fat Loss Body Wraps which require 48hrs due to their 2 hr booking slots). Otherwise the late cancellation costs as laid out below will be charged.

Cancellation or change of treatment times within 24 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

As Emerald Dreams is unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

How to cancel or change your appointment:Cancellations should be made by calling Sarah on 01792 414245. If you are cancelling outside of normal salon operating hours – you may cancel by email or text but this should be followed up by telephone during salon operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.
Wedding make-upWedding make-up may be booked up to 12 months prior to your wedding day. We are unable to accept bookings prior to this.In the event of Sarah becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.Free consultationYou may book one free 15 minute consultation with Sarah to discuss your bridal make-up and the service offered. This is normally offered 3-6 months prior to your wedding day.Deposits and final paymentA 50% deposit is required to secure any wedding make-up trial(s). This is to be paid at the time of booking. Final payment is due on the day of your make-up trial to secure your wedding day date.Your right to cancel or change

You reserve the right to cancel your wedding day make-up until 72 hours prior to your wedding day. The following charges will be made and late cancellation costs as laid out below will be charged.

More than 61 days notice. Full refund less £15 administration charge.

Up to 61 days to wedding day – 30% loss.

60-31 days to wedding day – 50% loss.

30-4 days to wedding day – 75% loss.

3 days or less until wedding day – 100% loss.

Trials: If you wish to change the time of your make-up trial, standard cancellation terms apply.